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Error code on app

New Poster

Error code on app

Xfinity Home app error 43401
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When attempting to sign into the mobile app for home security. It give me an error message saying I need to use the email from when I first signed up. Did that and still get same error. This has been going on for abt a week
Official Employee

Re: Error code on app

Hi Mtoroker -

 

I'd like to private message you to confirm the email address you are using to sign in.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel

New Poster

Re: Error code on app

Problem solved
Official Employee

Re: Error code on app

Thanks for reaching back out & letting me know!