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Hi JOHNJENNINGS710 --
It looks like your account is in an activation state. I will open up a support ticket & have someone reach out to you directly to help.
Hi tatiaburke -
Are you a current Xfinity Home security subscriber? I pulled up your account & don't see any current rate codes for this product. The app you are trying to log into is for this service. That would be the source of your error. If you believe this is incorrect, please let me know.
Hi mcroxton3 -
We experienced an issue beginning yesterday that led to increased 43401 errors for users. We are actively working on a resolution & I will provide updates on the issue as they are available.
I have added your account to the list of forums users that are posting & will continue to track this for you.
And where will these supposed updates be posted...This is just unacceptable. Last week we couldnt log in for three days. Now once again, update comes out and SURPRISE! Can't log in again
Same problem here. Worked fine this morning. I installed the app update, and can't log into the app. Called support, and spoke with a very nice technician. We reset my password...still didn't work. I can log into every other Xfinity app. Then, we deleted the Xfinity Home app, and tried to re-install. Now we can't find the app in the iTunes App Store. She is bumping this up to Tier 2 support.
We recently experienced an issue with Xfinity Home iOS Mobile App v7.2.1. Users will experience successive 43401 errors followed by a 13999 error message. Our team is already aware of this issue & are working on getting our fix pushed to users.
Hi cydeweyz -
I know we have an open ticket for your account & our tech has reached out to you. Were you able to get in touch?
Hi jubrand -
Thanks for reaching out & letting us know.
I pulled up your account & see you made a recent payment that may have resolved this issue. Can you please try signing into the app again & let me know if you are successful?