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Error code 13502

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Error code 13502

Very frustrating-xfinity app has not worked for 2days. I get the above error code and I can't log in.
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Official Employee

Re: Error code 13502

Hi Adillion -

 

We are aware of an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal. Our engineers have been and continue to actively work on this issue. When resolved, App & Portal functionality will be restored & nothing will be needed to be done on your end. I will provide updates to the pinned message at the top of this thread as they become available. I apologize for the inconvenience and thank you for your patience.


 

Thanks, 


 

Rachel

 


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