New to the Community? Start here.
Hi mrathnr -
We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal. Our engineers are actively working on restoring full App & Portal functionality. I am adding your name and account to a ticket to confirm your issue is resolved once we've issued a fix. I will provide updates as they are available. I apologize for the inconvenience and thank you for your patience.
Hi DJEFLORES, andyman1061, Kimwilson87, bhogan28 & Mw19761 -
Thanks for reaching out. I'll make a note of your accounts. When this issue is resolved, App & Portal functionality will be restored & nothing will be needed to be done on your end. The best place to look for updates on this issue would be the pinned message at the top of this forum.
Inconsistant at best is the only way to describe this app. I'm so frustrated that I'm looking at my contract so see if i can get out of it and switch to a more reliable and probably cheaper service. As well as the home security itself I have also invested in home automation controls that are now useless. I'm giving Comcast until November 01 2015 to provide me with a real solution. The ball is in your court.
I'm in Chicago area and having the same error code on my app. Sometime it is even combined with another error code 21001. Could you please add me to the list as well? Thank you!
Please add me to the list as well.
This should be a #1 priority fo your guys. If you want to remain in the home security business, you will need to produce better apps than this! Using this app when I am not home is one of the reasons I went with Xfinity Home. Get it together guys!
Please add our account as well. I don't know if it has anything to do with updating the xfinity app in the app store but it hasn't worked at all since we did that. Thanks!
Please add me to the list as well. The app has been malfunctioning for two days now, telling me the camera could not connect, that my touchpad had lost network connection (touch pad was connected to the network when it said this), and now won't let me sign in. I've had Xfinity home for a total of about 3 weeks now and I wish I had gone with a different home security. Please fix this, I could not be more disappointed in this system thus far.
Current error is 13502, but there have been several other numbers it pops up depending on the time of day. One of the selling points for me was this app connectivity, which is now non-functioning.
Same thing here, error 13502. This has been going on for days, and our alarm system is set to "Away" so I am getting 100's of texts every day. This home security system and the apps for it are just terrible! I'm going to call them now.
I get the error message 13502 on a regular basis. i contact comcast and they do something on their end. This will work for awhile and then back to the error code. This is happening on multiple phones and is very frustrating
Experiencing the same issue. This needs to be resolved. I think a credit to all of our accounts is a necessary step as we are not getting the service we are paying for.
Our engineers are currently working on a fix that will resolve the issue without requiring any troubleshooting on the customer end. When resolved, App & Portal functionality will be restored. I will continue to provide updates to the pinned message at the top of this forum as they become available. I apologize for the inconvenience and thank you for your patience.
I am having the same issue in the Philadelphia area. This app is very unreliable. It seems in the last week I am having error messages each time I try to access this app. This is ridiculous that this is so unreliable. I should have stayed with my original home security company.
Same issues here in Las Cruces NM. Touchscreen works fine but the App has not been working for about 3 days. Numerous error codes and a few messages saying the touchscreen has lost connection? Please fix these issues asap! Very inconvenient.
Please fix this asap! I have a dog at home and I would like to know that he is ok. I just moved to a new location so he's by himself till about 5pm..I've been having nothing but issues with this app..thank you!