Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,457

members

57

online now

1,954,269

discussions

Top

Error code 13502-- ANY SUGGESTIONS???

New Poster

Error code 13502-- ANY SUGGESTIONS???

Please help!
Official Employee

Re: Error code 13502-- ANY SUGGESTIONS???

EBMNGM - 

 

I apologize for the frustration that this has caused.  We’ve been able to restore service the Xfinity Home mobile app. If you’re still experiencing issues, please PM me so I can troubleshoot with you directly, but we expect that all users will regain functionality.

 
Thanks,
 
Rachel



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Problem Solver

Re: Error code 13502-- ANY SUGGESTIONS???

What steps are being taken to avoid all the issues we have been having?