Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,810,124

members

41

online now

1,955,272

discussions

Top

Error Message43500

New Poster

Error Message43500

Has there been any positive resolution to the Session Error meassage 43500   Had the service installed yesterday and it worked on both my IPhone and IPad today iget the message.  The screen works on my laptop and desktop with the same user long on and password that I am trying to connect with the mobile devices

Official Employee

Re: Error Message43500

We have identified the root cause for the 43500 error & are planning to issue a fix tomorrow.  Please try again tomorrow evening.  Sorry for the inconvenience.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Official Employee

Re: Error Message43500

The issue with the 43500 error message was fixed earlier today.  Please try using the XFINITY Home mobile app now & let me know if you continue to experience issues.  Thank you for your patience.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon