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There is an error on your account and I am opening a ticket. A Comcast representative will be contacting you shortly via phone.
We have identified the root cause for the 43500 error & are planning to issue a fix tomorrow. Please try again tomorrow evening. Sorry for the inconvenience.
The issue with the 43500 error message was fixed earlier today. Please try using the XFINITY Home mobile app now & let me know if you continue to experience issues. Thank you for your patience.
louie405philly - Can you please tell me if your issue has been resolved? Thank you.
Hi jderekt -
The app you are trying to log into is for the Xfinity Home Security system. Are you a current customer of this service?
Hi jjsummers1988 --
I have opened a ticket to investigate. I have also private messaged you.
Hi ggzuazo -
Are you a current Xfinity Home Security customer? If so, did you sign up recently?
Hi ggzuazo -
I've sent you a private message.
I am also now getting this error on the app on my phone. I haven't had to log in for quite some time as I save my logins in my android. I've entered in several iderations of what the login and password could be. Each time - I get error 43500.
I have private messaged you.