Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,780

members

1,554

online

36,277

topics

Top

Error Message 43401 when accessing the Home app on an apple phone

Regular Visitor

Error Message 43401 when accessing the Home app on an apple phone

Ive been getting the Error #43401 since Ive had the system installed.  Ive never gotten my apps to work on any of my apple devices. Please help.. no one seems to know the answer.

Official Employee

Re: Error Message 43401 when accessing the Home app on an apple phone

I have private messaged you to help figure out which user ID you must use.  Currently, we only allow a single user ID to access your Xfinity Home applications.  


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Error Message 43401 when accessing the Home app on an apple phone

Still not working, just tried it again

Official Employee

Re: Error Message 43401 when accessing the Home app on an apple phone

Sorry that you are still unable to login.  I have private messaged you some additional troubleshooting steps.  Please let us know how you make out.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 3 replies
  • 593 views
  • 0 kudos
  • 2 in conversation