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Error Message 43401 when accessing the Home app on an Android phone

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Posted by
Official Employee

Member Since: ‎03-23-2015
Posts: 1,263
Message 51 of 66 (1,825 Views)

Re: Error Message 43401 when accessing the Home app on an Android phone

Hi Mac48 - 

 

I pulled up your account & do not see any current Xfinity Home security service.  Are you a current subscriber of this service?

 

Thanks!

 

Rachel




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Posted by
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Member Since: ‎02-18-2007
Posts: 2
Message 52 of 66 (1,813 Views)

Re: Error Message 43401 when accessing the Home app on an Android phone

Thank you Rachel for your rapid reply. It turns out i was using the wrong app. I realized this after you pointed out that it was the Home Protection app that i was trying to use.

Thanks

Posted by
Official Employee

Member Since: ‎03-23-2015
Posts: 1,263
Message 53 of 66 (1,769 Views)

Re: Error Message 43401 when accessing the Home app on an Android phone

Hi mac48 -

 

Not a problem.  Happy to help.

 

Thanks,

 

Rachel




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Posted by
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Member Since: ‎11-21-2015
Posts: 2
Message 54 of 66 (1,502 Views)

Re: Error Message 43401 when accessing the Home app on an Android phone

I recently had system installed. Getting 43401 error This happened on day of install with technician from Comcast and he told me at time he was aware of other customers having problem with iPhone app. We made repeated attempts using both his iPad and my iPhone to login without success. Please help. Thanks
Posted by
Official Employee

Member Since: ‎03-23-2015
Posts: 1,263
Message 55 of 66 (1,487 Views)

Re: Error Message 43401 when accessing the Home app on an Android phone

Hi Ajleong58 -- 

 

I would like to pull up your account to begin looking into the 43401 error.  I need to private message you for more information.

 

Thanks!

Rachel




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Posted by
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Member Since: ‎12-02-2015
Posts: 2
Message 56 of 66 (1,457 Views)

Re: Error Message 43401 when accessing the Home app on an Android phone

I am a new customer and I and get the same error code what do I do?????
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Member Since: ‎12-02-2015
Posts: 2
Message 57 of 66 (1,456 Views)

Re: Error Message 43401 when accessing the Home app on an Android phone

43401 code??
Posted by
Official Employee

Member Since: ‎03-23-2015
Posts: 1,263
Message 58 of 66 (1,448 Views)

Re: Error Message 43401 when accessing the Home app on an Android phone

Hi Leno926 - 

 

I pulled up your account & only see Xfinity TV, Voice & Internet service.  The app you are trying to log into requires you to be a customer of the Xfinity Home security service.  This is the source of the error.  If you would like to add this service or if you believe this to be in error, please contact billing.

 

Thanks, 

 

Rachel

 

 




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Posted by
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Member Since: ‎11-21-2015
Posts: 2
Message 59 of 66 (1,443 Views)

Re: Error Message 43401 when accessing the Home app on an Android phone

You previously mentioned you would private message me.  Not sure if you've done so already and I missed it or what.  

Posted by
Official Employee

Member Since: ‎03-23-2015
Posts: 1,263
Message 60 of 66 (1,438 Views)

Re: Error Message 43401 when accessing the Home app on an Android phone

Hi Ajleong58 - 

 

I did, but will send another.  

 

Thanks!

 

Rachel




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Posted by
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Member Since: ‎06-13-2016
Posts: 1
Message 61 of 66 (1,271 Views)

Re: Error Message 43401 when accessing the Home app on an Android phone

I am having the same 43401 error message whenever I try to log in. Cannot access through my android app. My girlfriend who has an iphone is receiving the same error message. Can you advise why this is happening? Just started this morning.

Posted by
Official Employee

Member Since: ‎03-23-2015
Posts: 1,263
Message 62 of 66 (1,270 Views)

Re: Error Message 43401 when accessing the Home app on an Android phone

KeithF18 -- 

 

I pulled up your account & need to private message you.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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Posted by
Visitor
Member Since: ‎12-12-2016
Posts: 2
Message 63 of 66 (648 Views)

Re: Error Message 43401 when accessing the Home app on an Android phone

I am also having issues with the same error.

I'm using the Username and Password that I created with my Xfinity Home activation however it's still not working to log into Xfinity home online or via the Xfinity Home app. 

 

Thank you!

Posted by
Official Employee

Member Since: ‎03-23-2015
Posts: 1,263
Message 64 of 66 (638 Views)

Re: Error Message 43401 when accessing the Home app on an Android phone

anonymous2087 -- 

 

I'd like to private message you with more information.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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Posted by
Visitor
Member Since: ‎01-03-2017
Posts: 0
Message 65 of 66 (539 Views)

Re: Error Message 43401 when accessing the Home app on an Android phone

I'm having the same issue I cannot sign in
Posted by
Official Employee

Member Since: ‎03-23-2015
Posts: 1,263
Message 66 of 66 (512 Views)

Re: Error Message 43401 when accessing the Home app on an Android phone

Lisad122 - 

 

I pulled up your account & believe I see the source of your error.  I will Private Message you with more information.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel

 




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