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Could you tell me what version of the app you're currently running - you'll find the version number in the Settings screen.
What device and OS version do you have?
We're looking into the error code but any additional info would help.
When you get the 45408 do does your system still arm/disarm? Or does it fail?
We have opened a ticket for this issue.
Thanks for this info! Are you able disarm/arm on the web and touchscreen without error?
Touchscreen...Yes. Not sure about the web. I usually use my phone.
Are you still seeing this issue?
I am also receiving this error message. I have iPhone 5s, nothing has been updated except the modem at my house which is provided by Comcast. When will this be corrected? It fails to disarm via iPhone.
I am getting the same message. I really hate this new app. It never works. It never lets me sign in. I always get error code #43500 when trying to sign in. It ususally takes me 5-10 times before it actually sign me into the app. It is very inconvenient when I'm trying to get into my house and that is the only way I can disarm the alarm without having to set it up by going inside the house. It makes me want to cancel my service.
We had an issue this morning where you might have received an error message when trying to sign into the app.
Please try signing in again and let me know if you are still seeing this error message
Thank you and sorry for any inconvenience,
There is a specific error with your account. I have opened a separate ticket for you and a Comcast representative will be contacting you soon.
We've identified an issue that we believe is contributing to a higher than expected number of 45408 errors. We are working on getting this fixed soon and will post any updates in this thread.
We thank you for your patience and sorry for any inconveince.
I get the same error msg on my iphone4 when trying to arm or disarm the alarm whether i am inside my home or away from home. This all started when we got a new modem from Comcast. Can't do anything from any PC either. No camera access. Kinda renders it all usless. Had to resort to making an appointment for a Tech to come out. Frustrating...........
We have identified the issue and are planning to deploy a fix shortly.