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Error Code #45408

Regular Visitor

Error Code #45408

Try to disarm Xfinity Home w/mobile app on my Iphone and I get the error #45408. ??

 

Contributor

Re: Error Code #45408

Hi Elmoroxx

 

Could you tell me what version of the app you're currently running - you'll find the version number in the Settings screen.

 

What device and OS version do you have? 

 

We're looking into the error code but any additional info would help. 




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Regular Visitor

Re: Error Code #45408

I have I-phone 5s Running 7.1.1

Comcast app 5.4.8.88927  Black app icon

Official Employee

Re: Error Code #45408

Hi,

 

When you get the 45408 do does your system still arm/disarm? Or does it fail?

 

We have opened a ticket for this issue. 

 

Thanks,

Shannon




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Regular Visitor

Re: Error Code #45408

So far it has happend when I try to disarm. It does not disarm. It pops up with the box stating the error code, then back to the disarm screen.

Official Employee

Re: Error Code #45408

Thanks for this info! Are you able disarm/arm on the web and touchscreen without error?




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Regular Visitor

Re: Error Code #45408

Touchscreen...Yes.  Not sure about the web. I usually use my phone.

Official Employee

Re: Error Code #45408


elmoroxx wrote:

Touchscreen...Yes.  Not sure about the web. I usually use my phone.


Are you still seeing this issue?

 

Thanks,

ComcastJoe




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Regular Visitor

Re: Error Code #45408

Yes. Nothing has been resolved. I cannot arm or disarm using my mobile app.

New Poster

Re: Error Code #45408

I am having this same issue when arming and disarming. Ever since the update to the app I've had this same problem. Never had it with the old version. And yes all my software is up to date I'm running an iPhone 5s as well
New Poster

Re: Error Code #45408

I am also receiving this error message. I have iPhone 5s, nothing has been updated except the modem at my house which is provided by Comcast. When will this be corrected? It fails to disarm via iPhone.

New Poster

Re: Error Code #45408

I am getting the same message. I really hate this new app. It never works. It never lets me sign in. I always get error code #43500 when trying to sign in. It ususally takes me 5-10 times before it actually sign me into the app. It is very inconvenient when I'm trying to get into my house and that is the only way I can disarm the alarm without having to set it up by going inside the house. It makes me want to cancel my service.

Official Employee

Re: Error Code #45408

Hi all,

 

We had an issue this morning where you might have received an error message when trying to sign into the app.

 

Please try signing in again and let me know if you are still seeing this error message

 

Thank you and sorry for any inconvenience,

Joe




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New Poster

Re: Error Code #45408

The issue I spoke of has always been the same ever since the update to the app. Has nothing to do with the issue for today you are speaking app. App still does not work!
Official Employee

Re: Error Code #45408

Hi dn_alvarado,

 

There is a specific error with your account. I have opened a separate ticket for you and a Comcast representative will be contacting you soon.

 

Shannon




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New Poster

Re: Error Code #45408

Intermmittant success using iphone or computer to arm or disarm  home security after new Xfinity router installed.

Official Employee

Re: Error Code #45408

Hi all,

 

We've identified an issue that we believe is contributing to a higher than expected number of 45408 errors. We are working on getting this fixed soon and will post any updates in this thread.

 

We thank you for your patience and sorry for any inconveince.




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Contributor

Re: Error Code #45408

I get the same error msg on my iphone4 when trying to arm or disarm the alarm whether i am inside my home or away from home.  This all started when we got a new modem from Comcast.  Can't do anything from any PC either.  No camera access.  Kinda renders it all usless.  Had to resort to making an appointment for a Tech to come out.  Frustrating...........

New Poster

Re: Error Code #45408

Same here
New Poster

Re: Error Code #45408

Any progress on the fix? ETA for fix? Thanks.

New Poster

Re: Error Code #45408

I have not been able to use my app since the update to arm or disarm the alarm.
Official Employee

Re: Error Code #45408

Hi,

 

We have identified the issue and are planning to deploy a fix shortly.

 

Shannon




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Contributor

Re: Error Code #45408

We have the 43500 and can arm or disarm because we can't sign in...says awaiting activation. And service suspended......we are a new install this week. Please fix this...got disconnected from customer service after being sent to many different people.....now we are totally down.....
New Poster

Re: Error Code #45408

Have you tried closing the app after you arm/disarm your alarm. I'm getting the same problem, but I figured out that the system was getting the command but not changing the status. So far this appears to be consistent with iPhones. I don't think Xfinity knows what to do to correct the issue with the app.