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Error Code 43502 on App

Frequent Visitor

Error Code 43502 on App

What is this code & how is this one solved?
Regular Contributor

Re: Error Code 43502 on App

Looks like the backend web app is down not allowing you to login.  The App doesn't really do anything execpt put a wrapper on the xfinityhomesecurity.com website.

Frequent Visitor

Re: Error Code 43502 on App

Apparently the entire home security web portal is down and thus the app is as well.  I was told it'd be fixed as soon as possible (by morning) by a chat rep.  Keep your fingers crossed, but don't hold your breath Smiley Wink

Regular Visitor

Re: Error Code 43502 on App

Thanks for the info.  I sure hope its fixed by the time I get home.  Any idea if this means the system is completely offline? As in my alarm is deactivated?

Regular Contributor

Re: Error Code 43502 on App

The alarm functions are independant of the app, you'll be able to arm/dis-arm from your panel, keypad or remote.  You just loose the ability to view the current state and arm/dis-arm from the web.  Even if the internet fuction is down on the wireless base station it has cell backup which is used to phone in the events.