Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,569

members

69

online now

1,953,449

discussions

Top

Error Code #43401

New Poster

Error Code #43401

When I try to sign in to the xfinity home app, I am getting the above authorization error. I have called and no one has been able to correct the issue. I have Uninstalled and reinstalled several times
Official Employee

Re: Error Code #43401

Hi errorcode - 

 

I pulled up your account & would like to confirm the email address you are using to sign in.  I will private message you for this information.

 

Thanks!

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Error Code #43401

I received the email stating that your message was posted which is the same email I use to login. I can login to get all the other xfinity service information with the same account ID and password
Official Employee

Re: Error Code #43401

Hi - 

 

 

I believe your Xfinity Home account is linked to another email address on your comcast account.  I need to private message you this information.

 

You can access your private messages by clicking on the envelope icon at the upper right hand corner of the forums.  

 

Thanks!

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Error Code #43401

Why would that change now. This has always been my primary email which previously worked. At this time no email works.
Official Employee

Re: Error Code #43401

Thanks for letting me know.  I see activity within the app that shows you are using an older version of our app.  Can you please make sure you are using the most up to date version of the Xfinity Home app?

 

Thanks!

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Error Code #43401

I have Uninstalled and reinstalled several times. How else can I get the latest version of the xfinity home app?
Official Employee

Re: Error Code #43401

Hi - 

 

 

I've opened a ticket on your behalf so a tech can reach out to you directly to help resolve this issue.

 

Thanks!

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon