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Error Code 42500

New Poster

Error Code 42500

What is error code 42500? Keeps logging me out and saying that error message.
Official Employee

Re: Error Code 42500

Hi Krystalchaye - 

 

I've opened a ticket on your behalf to investigate the source of the 42500 error you are experiencing.  

 

Thanks,

 

Rachel




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New Poster

Re: Error Code 42500

Same here. Very frustrating. Need resolved before work tomorrow. What is the reason this is happening?
Official Employee

Re: Error Code 42500

KJ57 - 

 

I apologize for the frustration that this has caused.  We’ve been able to restore service to the Xfinity Home mobile app. If you’re still experiencing issues, please PM me so I can troubleshoot with you directly, but we expect that all users will regain functionality.

 
Thanks,
 
Rachel



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New Poster

Re: Error Code 42500

i have the same error code on my xfinity app on my iphone

Official Employee

Re: Error Code 42500

Hi psralph - 

 

I've pulled up your account.  I need to Private Message you for more information.

 

Thanks,

 

Rachel




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New Poster

Re: Error Code 42500

Is the xfinity home app down again!!! 

Official Employee

Re: Error Code 42500

Hi pissed1948 - 

 

We experienced an issue yesterday that caused some customers to be unable to sign into the Xfinity Home mobile app for a period of time.  I pulled up your account to confirm that you've been able to sign in since the issue has been resolved & I see successful app activity at this time.  I apologize for any frustration that this has caused.  Please let me know if you are still experiencing issues.

 

Thanks!

 

Rachel




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New Poster

Re: Error Code 42500

Hi- Am getting that error code on the app and am unable to log in thru the computer.
Frequent Visitor

Re: Error Code 42500

Same for me from my iOS app

Official Employee

Re: Error Code 42500

Hi Anna1974 & londonsoft -- 

 

We experienced an issue earlier that may have caused the issues you experienced.  I pulled up your accounts & see successful sign in activity since.  Please let me know if you are still experiencing any issues.

 

Thanks!

 

Rachel




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New Poster

Re: Error Code 42500

I cannot log into xfinity home and get error code 42500, called today and tech support said it would be fixed by noon ??? Help
Official Employee

Re: Error Code 42500

Hi subpargolfer -- 

 

I pulled up your account & opened a ticket on your behalf.  I heard back from the tech on the ticket that they were able to get in touch with you.  They should be able to help resolve this issue.  Please let me know if you continue to experience this issue.

 

Thanks!

 

Rachel




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