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Hi Krystalchaye -
I've opened a ticket on your behalf to investigate the source of the 42500 error you are experiencing.
I apologize for the frustration that this has caused. We’ve been able to restore service to the Xfinity Home mobile app. If you’re still experiencing issues, please PM me so I can troubleshoot with you directly, but we expect that all users will regain functionality.
Hi psralph -
I've pulled up your account. I need to Private Message you for more information.
Hi pissed1948 -
We experienced an issue yesterday that caused some customers to be unable to sign into the Xfinity Home mobile app for a period of time. I pulled up your account to confirm that you've been able to sign in since the issue has been resolved & I see successful app activity at this time. I apologize for any frustration that this has caused. Please let me know if you are still experiencing issues.
Hi Anna1974 & londonsoft --
We experienced an issue earlier that may have caused the issues you experienced. I pulled up your accounts & see successful sign in activity since. Please let me know if you are still experiencing any issues.
Hi subpargolfer --
I pulled up your account & opened a ticket on your behalf. I heard back from the tech on the ticket that they were able to get in touch with you. They should be able to help resolve this issue. Please let me know if you continue to experience this issue.