Hi FREDDIEWRIGHT --
Thanks for reaching out. I pulled up your account & am looking into this issue. I will let you know when I have more information.
Hi Medvampire, I'd like to help look into this for you. Please send me a private message verifying the first and last name of the account holder, phone number, and the street address or full account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me.