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Error 43999

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New Poster

Error 43999

Hello,

After doing an update today for the Xfinity Home App all I get is Error 43999.

That's all I get when I try to login. I need some help to resolve this.

Accepted Solution

Re: Error 43999

Hi Testsubject196 - 

 

I will private message you.

 

Thanks,

 

Rachel

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Official Employee

Re: Error 43999

Hi Testsubject196 - 

 

I will private message you.

 

Thanks,

 

Rachel




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New Poster

Re: Error 43999

I am getting the same error. Can you post the solution rather than PM'ing everyone? I'd like to be able to use this app (it's half the point in signing up with Xfinity).

Official Employee

Re: Error 43999

Hi smdenver - 

 

I must private message customers when I have to confirm or provide email addresses or sensitive account information.  For sign in issues, this is common.  

 

I will private message you.

 

Thanks,

 

Rachel




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New Poster

Re: Error 43999

I'm having the same issue .. Please pm me too, because I need this resolved ASAP ..
New Poster

Re: Error 43999

I am having the same problem and need it resolved ASAP

New Poster

Re: Error 43999

 I've had this issue for over 3 weeks now.  Called last week and was told this service wasn't on my account and I would get a call back.  No one ever called back.  Called a few days later and was told the name on my account (Sue) wasn't the name I gave (Susan).  Seriously??!  I digress...I then called a THIRD time and was told again that this service wasn't on my account, they added it my account, said they didn't need to credit me for the first 2 months cuz it was on my account...then agreed to credit 1/2 month of that service (what, now it WAS on the account?).  Just got back home from being gone all weekend and the service didn't work all weekend - I still get the 43999 error when I try to log into the app.  This is absolute cra*.  If there's a magician monitoring this site that has the magic potion to resolve this please contact me.

Official Employee

Re: Error 43999

Hi Naty1790 - 

 

I pulled up your account & am no longer seeing this error.  Are you still experiencing this issue?

 

Thanks,

 

Rachel




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Official Employee

Re: Error 43999

Hi Ladybuggs - 

 

I pulled up your account & will private message you.

 

Thanks,

 

Rachel




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Official Employee

Re: Error 43999

Hi hamilton618 - 

 

I pulled up your account and see that it is sitting in an account ready for activation status.  I understand your frustration & would like to open a ticket on your behalf to get this sorted out for you.

 

Thanks,

 

Rachel




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New Poster

Re: Error 43999

I too am having the same issue.
Official Employee

Re: Error 43999

Hi htjdrummer - 

 

I see your account is sitting in a Ready for Activation state.  Did you perform a Self-Install Kit?  Could you try signing in to this page with the email adress associated with your Xfinity Home security account: 

www.xfinityhome.com/xhactivate

 

Thanks!

 

Rachel




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New Poster

Re: Error 43999

 I am getting the error 43999 also.  What is the solution?

Official Employee

Re: Error 43999

Hi kellylynn67 - 

 

I pulled up your account & see successful sign ins since you posted.  Are you still experiencing this issue?

 

Thanks,

 

Rachel




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Regular Visitor

Re: Error 43999

I'm having the same error trying to log in to teh app for the first time. I have the Home - control kit. I haven't been able to set it up due to this issue. Any help would be awesome. thanks!

 

Jason

Official Employee

Re: Error 43999

Hi Jakefam - 

 

I responded to you on another thread, but I made a change on my end that may correct the issue you are experiencing.  Could you please try signing in to this link one more time:  

www.xfinityhome.com/xhactivate  Then try signing in to the mobile app & let me know if you are successful.  

 

Thanks!

 

Rachel




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New Poster

Re: Error 43999

I am having error #13502 when I try to log in to my home security.

why is that please help

Official Employee

Re: Error 43999

Hi Moonprincess - 


We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers are actively working on restoring full App & Portal functionality.  I am adding your name and account to a ticket to confirm your issue is resolved once we've issued a fix.  I will provide updates as they are available.  I apologize for the inconvenience and thank you for your patience.
 
 
Thanks, 
 
Rachel




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New Poster

Re: Error 43999

My husband and I are both experiencing an error message since yesterday on our phones.  It is saying "we're having trouble logging you in, please try again."  We have uninstalled the app and re-downloaded but still not getting signed on. Please tell us how to resolve this issue!!

Official Employee

Re: Error 43999

Hi jekell2 - 


We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers are actively working on restoring full App & Portal functionality.  I am adding your name and account to a ticket to confirm your issue is resolved once we've issued a fix.  I will provide updates as they are available.  I apologize for the inconvenience and thank you for your patience.
 
 
Thanks, 
 
Rachel




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Regular Visitor

Re: Error 43999

 having the same issue with error code on the app. has there been any resolution tobthis problem someone PLEASE HELP this is really frustrating

Official Employee

Re: Error 43999

Hi Marqjohnson - 

 

To help, I need additional information from you.  I'm Private Messaging you.

 

Thanks,

 

Rachel




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