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Error 43999

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Error 43999

Have not been able to log in to my xfinity home app from any of my iphones for months. Keep getting error 43999. Is there a fix for this?

Official Employee

Re: Error 43999

Hi  mwilliams1087 

 

I've private messaged you to confirm the username you are using when trying to sign in.

 

Thanks,

 

Rachel




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Regular Visitor

Re: Error 43999

I'm having same issue. just trying to set up for the first time.

Official Employee

Re: Error 43999

Hi Jakefam - 

 

It appears your account is sitting in a "Ready for Activation" state.  Could you please try visiting this site & signing in: www.xfinityhome.com/xhactivate

 

Once you do that, can you try signing into the mobile app & let me know if you are successful?

 

Thanks!

 

Rachel




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Regular Visitor

Re: Error 43999

after I sign in it just goes to an upgrade page that has shopping for devices and upgrades on it. I don't see any setup area.

Official Employee

Re: Error 43999

Hi jakefam - 

 

I've updated something on my end - could you please try that link one more time & then try signing into the mobile app again?

 

Thanks!

 

Rachel




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Official Employee

Re: Error 43999

Hi Jakefam - 

 

I pulled up your account & see with the updates I've made on my end, you've had successful sign ins.  Please let me know if you have any questions or concerns.

 

Thanks!

 

Rachel




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