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Error 43503

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Error 43503

I am getting this error when I try to use my mobile home app. It says there is an issue connecting with my camera? I reset the whole system and the camera but I am still getting the same issue. The camera looks the same as it has always been so I don't know what could be going on. Heeeeeeelp!?!?
Official Employee

Re: Error 43503

Hi Needsahome - 


We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers are actively working on restoring full App & Portal functionality.  I am adding your name and account to a ticket to confirm your issue is resolved once we've issued a fix.  I will provide updates as they are available.  I apologize for the inconvenience and thank you for your patience.
 
 
Thanks, 
 
Rachel


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Regular Visitor

Re: Error 43503

I am also receiving this error message and my mobile app as been uninstalled and installed again about 3 times. I am glad it is being fixed. How long is this going to take? I cannot use my phone to modify temperature or connect to the cameras at all.

Official Employee

Re: Error 43503

Hi babynoelle - 

 

Thanks for reaching out.  I'll make a note of your account.  When this issue is resolved, App & Portal functionality will be restored & nothing will be needed to be done on your end.  The best place to look for updates on this issue would be the pinned message at the top of this forum.

 

Thanks,

 

Rachel


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