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Error 43401

New Poster

Error 43401

I started getting this error when trying to access my home security from my mobile app on the iPhone 6Splus. I called the customer care # and I was transferred twice and the hung up on. Wonderful job Comcast. Can someone help.
Service Expert

Re: Error 43401

Did you call XHome support?

877-298-0874




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Official Employee

Re: Error 43401

Hcano -- 

 

Thanks for reaching out!  I pulled up your account & I do see that there have been login attempts from multiple email addresses on the Comcast account.  Xfinity Home currently only supports sign in using the primary email address on the account.  I do see successfull app activity from an iPhone 6S Plus using the primary email address.  Can you please let me know if you are still experiencing this issue?

 

Thanks!

 

Rachel 




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New Poster

Re: Error 43401

I am having the same issue with my iPhone 6
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