Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,656

members

1,306

online

36,262

topics

Top

Error 43401

New Poster

Error 43401

I recently changed phones and lost the saved login info for my HOME app. I have reset my Xfinity password and support said that this reset would also apply to the HOME app. It obviously doesn't since it keeps insisting that I must log in with the original email address used when setting up the HOME account. I have tried all of my email addresses and none of them get past this problem. The log in screen gives error 43401. I need to find a solution. Either change the "original email login" to my current email address, or help me find the original email login.

New Poster

Re: errir 43401

Addendum:  I am actually an Xfinity account owner, but the forum logged me in as a visitor.  Contact me for account info or tell me how to post this note to my actual account.

Official Employee

Re: errir 43401

Hi funnelman -- 

 

No need to post anything -- I can pull up your account.  I need to Private Message you to provide you with more information.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: errir 43401

2 replies so far, any response?

New Poster

Re: errir 43401

I really need for someone to respond to my issue.  I erroneously said that I had logged on OK, but I thought you were referring to the forum.  I still cannot log into my HOME account, as stated in a previous reply.  Please take up this request again and lets get this issue resolved.  You said that you could fix the problem, so lets do it.  Thanks,

 

Official Employee

Re: errir 43401

Hi funnelman -- 

 

I already responded via Private Message.

 

Thanks!

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 5 replies
  • 717 views
  • 0 kudos
  • 2 in conversation