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Error 43401

Regular Visitor

Error 43401

I'm receiving an error when logging in that says I need to use the email I signed up with. I'm using that email, but it still isn't working.

Official Employee

Re: Error 43401

Hi XLB - 

 

I pulled up your account & do not see active Xfinity Home Security/Automation service.  The Xfinity Home app is for subscribers of this service.  If you believe this to be in error, please let me know.

 

Thanks,

 

Rachel




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Regular Visitor

Re: Error 43401

This is an error. I've had it since August 2015.

Official Employee

Re: Error 43401

Hi XLB -- 

 

I will private message you.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks,

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon