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Error 43401 home security

New Poster

Error 43401 home security

I updated the app and now I can't log into. I keep getting the same error
New Poster

Re: Error 43401 home security

This error just started this afternoon for me. What is gong on Xfinity???????????

Contributor

Re: Error 43401 home security

Me too!
Official Employee

Re: Error 43401 home security

Hi Hcastillo, mirandatd & chris818 -

 

We experienced an issue yesterday that led to increased 43401 errors.  We are currently addressing this issue.  I am following up with everyone who posted to the forums to make sure they are able to successfully log in.  I pulled up your accounts & see you all have been able to successfully log in since.  Please let me know if you are experiencing any other issues.  

 

I'm very sorry for the inconvenience!

 

Thanks!

 

Rachel




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New Poster

Re: Error 43401 home security

I'm receiving this same error when trying to view my account.
Official Employee

Re: Error 43401 home security

Hi Devon_jamaal11 - 

 

I pulled up your account & don't see any active Xfinity Home security service.  Are you a current subscriber?  Do you believe this to be in error?

 

Thanks,

 

Rachel




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Mark it as a solution!solution Icon