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Error 43401 home security

New Poster

Error 43401 home security

I updated the app and now I can't log into. I keep getting the same error
New Poster

Re: Error 43401 home security

This error just started this afternoon for me. What is gong on Xfinity???????????

Contributor

Re: Error 43401 home security

Me too!
Official Employee

Re: Error 43401 home security

Hi Hcastillo, mirandatd & chris818 -

 

We experienced an issue yesterday that led to increased 43401 errors.  We are currently addressing this issue.  I am following up with everyone who posted to the forums to make sure they are able to successfully log in.  I pulled up your accounts & see you all have been able to successfully log in since.  Please let me know if you are experiencing any other issues.  

 

I'm very sorry for the inconvenience!

 

Thanks!

 

Rachel

New Poster

Re: Error 43401 home security

I'm receiving this same error when trying to view my account.
Official Employee

Re: Error 43401 home security

Hi Devon_jamaal11 - 

 

I pulled up your account & don't see any active Xfinity Home security service.  Are you a current subscriber?  Do you believe this to be in error?

 

Thanks,

 

Rachel