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Error # 21001

New Poster

Error # 21001

I have been having issues with Home App for the past week. Multiple error messages such as #13999 and 21001. Any solutions?
Official Employee

Re: Error # 21001

Hi veritas316 -

 

We are aware of an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers have been and continue to actively work on this issue. When resolved, App & Portal functionality will be restored & nothing will be needed to be done on your end.  I will provide updates to the pinned message at the top of this thread as they become available.  I apologize for the inconvenience and thank you for your patience.

 

Thanks,

 

Rachel


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New Poster

Re: Error # 21001

I am also having problems with this error.  It's very frustrating because I often times set my alarm once I'm in the car with the kids.

Official Employee

Re: Error # 21001

Hi kwwhite709 -

 

I apologize for the frustration that this is causing.  Our engineers are currently working on a fix that will resolve the issue without requiring any troubleshooting on the customer end.

 

Thanks, 

Rachel


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