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Error 13999

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Error 13999

Keep getting error 13999 when trying change thermostat and anything else on app
Official Employee

Re: Error 13999

Hi JJS2004 -

 

I've pulled up your account & opened a ticket on your behalf.  A tech should reach out to you shortly to troubleshoot directly.

 

Thanks!

 

Rachel


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We ask that you post publicly so people with similar questions may benefit.
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Official Employee

Re: Error 13999

Hi JJS2004 -

 

Our techs have made multiple attempts to reach you.  If you are still experiencing issues, please reach out to me.

 

Thanks!

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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