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Error 13999

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Error 13999

Keep getting error 13999 when trying change thermostat and anything else on app
Official Employee

Re: Error 13999

Hi JJS2004 -

 

I've pulled up your account & opened a ticket on your behalf.  A tech should reach out to you shortly to troubleshoot directly.

 

Thanks!

 

Rachel




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Official Employee

Re: Error 13999

Hi JJS2004 -

 

Our techs have made multiple attempts to reach you.  If you are still experiencing issues, please reach out to me.

 

Thanks!

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon