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Error 13999

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Error 13999

Getting error 13999 when trying to arm my security system. Worked fine last week before I went on a business trip.
Official Employee

Re: Error 13999

Hi Duece2x2000 -

 

We are aware of an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers have been and continue to actively work on this issue. When resolved, App & Portal functionality will be restored & nothing will be needed to be done on your end.  I will provide updates to the pinned message at the top of this thread as they become available.  I apologize for the inconvenience and thank you for your patience.

 

Thanks,

 

Rachel


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