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I am recieveing an error #11101 message when I try to sign in on my iPad od iPhone. The apps worked recently and I can still use my computer to access the security system.
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Talked to Comcast 4 times and spoke with a supervisor and none of them had a clue what this was nor could they get the app working even after deleting the app and redownloading. Can't wait for Google Fiber to come to Colorado.
Have you ever been able to login to the app? I'd like to open a ticket for your issue and resolve your problem.
They issued me a $20 credit on my account but now it has been removed. Why would that be? I wasted over 120 cellphone minutes trying to get this resolved to no avail.
When there is an outage which is basically what this error message refers to, it means they are updating the software. They should tell customer service that they are doing these upgrades instead of having them say they can't figure it out and tell you to call back.
Hi gemaindir -
I've pulled up your account & since posting, I've seen successful sign ins with Android devices. Are you still experiencing this issue?
We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal. Our engineers are actively working on restoring full App & Portal functionality.
pontiac04 - I am adding your name and account to a ticket to confirm your issue is resolved once we've issued a fix.
JLNintzel - I've already added your account from your post on an earlier thread.
I will provide updates as they are available. I apologize for the inconvenience and thank you for your patience.