Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,572

members

8

online now

1,951,934

discussions

Top

ERROR# 43999 & 11311

New Poster

ERROR# 43999 & 11311

I noticed Xfinity Home updated the mobile app on 4/14/16. This is exactly around the same time I lost the ability to view my camera preview in the app or on the web portal. I also receive ERROR# 43999 when trying to ARM the system from my mobile and web portal. I've also seen  ERROR# 11311 when trying to ARM from the app. I have made no changes to my system. Considering these errors started with your most recent portal/app update, it is very compelling to say Xfinity's update caused these issues. I have a tech scheduled to replace my touchscreen tomorrow after sitting on the phone for over an hour last night. I honestly do not think the touchscreen is the problem (I hope it is..). I can see my camera feed on the touchscreen. I can arm the system from the touchscreen. Please FIX this issue.

Official Employee

Re: ERROR# 43999 & 11311

Hi SJDDP1 -- 

 

I pulled up your account & see the tech scheduled to come out today.  I'd like to follow up with you after the tech appointment to make sure the issues you are experiencing are resolved.

 

Thanks!

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Official Employee

Re: ERROR# 43999 & 11311

Hi SJDDP1 -- 

 

I pulled up your account & see the ticket opened for the tech visit has been mark resolved.  Please let me know if you are still experiencing any issues.

 

Thanks!

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon