Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,342

members

5

online now

1,953,180

discussions

Top

Disconnecting the camera?

New Poster

Disconnecting the camera?

I think that someone in my house is disconnecting the camera and when I try to log into the camera on the mobile app, I get an error code and tells me to try again. That happened a few times for about an hour and then no problem. Is there a code that tells me if its disconnected?

Official Employee

Re: Disconnecting the camera?

Hi jmmartin719 - 

 

I pulled up your account & would like to private message you for more information.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks,

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon