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We have recently experienced an issue that is causing errors for customers on the Xfinity Home mobile app. We are working to restore service as soon as possible and will post updates here.
Thanks for your patience.
As I've stated previously, this system needs to be 100% reliable for your customers. I don't understand the constant problems, and with no explanations...why isn't upper management taking notice of this and making the necessary corrective staffing changes???
Thank you for the notice, however during this time of year for the holidays, it's seemingly crucial that maybe updates to this outage and regular updates could be posted somewhere a little easier to find, or even texted to your user base, or even emailed. With all the SPAM i get, an hourly update letting me know that it's still down would be a better way than having us guess if we need to clear caches, restart our phones, or other steps to start working again.
I need to turn off my alarm for guests arriving today; can't access the website or use the app? Where is the credit on my account for non-functioning systems?? I don't want to give my code out to people which is why I wanted the app to begin with.
Problem here, as well, with Galaxy S6, Galaxy Tab 4, and my computer. Comcast needs to fix this ASAP. ComcastRachelH, is there a timeframe for this urgently needed fix?
I am also receiving an error 13502. been getting different errors all day and haven't been able to log into the web app either.
Here in South-Central Indiana we are still down. Ridiclous. Error code 13502. It's kind of hard to arm the system from home when you are not home and the system is not functional.
This is my tipping point to break contract and head to Vivint. The reliablity of this service has been nothing short of horrible in the short time I have been a subscriber.
Get out while you still have a 30 day guarantee. Trust me - been a subscriber for ~ 6 months and will be breaking my contract to head to a more realiable service.
Can we please get an update to this outage? I'm still getting the error message.
The sad part is i'm in Jacksonville FL, and I see others are from other parts of the Country. sad that the load balancing of this doesn't have a Disaster Recovery solution that after a 3 hour outage, you switch to a DR solution for your customers.
I know we're all complaining on here, but an outage happens, and we can understand that. Things break. But this time of outage, and poor service/response/updates is what causes understanding (but frustrated) people to become upset and start spewing rudeness.
Too bad on these regular outages. Comcast does a pretty good job with their other services and the most important one... security takes a back seat. I will probably opt out when I can. It happens on a regular basis. I hope upper mangament either invest in good tech for this or gets out of the business of home security. JMO
Please provide more timely updates, an operational mobile security system is the prime reason I have Xfinity Home and the lack of information is unacceptable. A notice that the system is not operational would be appreciated for those of us that depend on the system daily, finding out that it is not functioning by accident is not the way to do business. We have four mobile devices and none will communicate with our home system, either fix it or cancel my service!
Huntsville, AL , back online at 10:30 PM. Lack of customer communication will cost Comcast if not fixed, we pay a premium for this system and expect premium service.