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Current issues with Xfinity Home Mobile App.

Official Employee

Current issues with Xfinity Home Mobile App.

We have recently experienced an issue that is causing errors for customers on the Xfinity Home mobile app.  Users may see the following errors: 11311, 43500, 45408 or broadband/touchscreen offline errors.  We are working to restore service as soon as possible and will post updates here.

 

Thanks for your patience.

 

Rachel




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Problem Solver

Re: Current issues with Xfinity Home Mobile App.

There have been so many issues recently, I think that Comcast needs to hire a new support team competent enough to avoid these issues! I have written to the BOD!

Official Employee

Re: Current issues with Xfinity Home Mobile App.

We have resolved this issue.  If you are still experiencing errors, please reach out to me.

 

Thanks!

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Problem Solver

Re: Current issues with Xfinity Home Mobile App.

What keeps failing that causes these issues?