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Current Errors with Xfinity Home Mobile App

Official Employee

Current Errors with Xfinity Home Mobile App

Some customers have recently experienced errors while using the Xfinity Home mobile app.  We believe to have already resolved the source of the error.  (Current posts regarding 21001 errors are likely effected.)

 

I am looking into each post to make sure each individual issue is resolved.

 

Thank you for your patience and sorry for any inconvenience we may have caused.




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New Poster

Re: Current Errors with Xfinity Home Mobile App

I get error code 11101 when trying to log into acct via app. But only when wifi on and on my home wifi. If I turn off wifi I can log into app via cellular data. Any ideas?
Official Employee

Re: Current Errors with Xfinity Home Mobile App

Hi gemaindir - 

 

I've pulled up your account to look into this.  Can you help me troubleshoot by trying to connect to any website through your mobile browser the next time you experience this error on wifi?

 

Thanks,

 

Rachel




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New Poster

Re: Current Errors with Xfinity Home Mobile App

I am not getting an error code on the phone app on an android phone but I get a message saying "We're having some trouble logging you in".  If I use the home wifi it says that I am not connected to a network or the message above and then crashes.  It's been like this for 4 days now.

New Poster

Re: Current Errors with Xfinity Home Mobile App

Now I can't even log in via the xfinity website.  I  was able to do that at least until now.....

Official Employee

Re: Current Errors with Xfinity Home Mobile App

Hi poipoi88

 

I apologize for the frustration that this has caused.  We’ve been able to restore service. If you’re still experiencing issues, please PM me, but we expect that users will regain functionality. We’re continuing to work the issue and will post an update if we encounter additional service interruptions. 

 

Thanks,

 

Rachel




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