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Current 43401 Errors on Xfinity Home app.

Official Employee

Current 43401 Errors on Xfinity Home app.

Some customers have recently experienced 43401 errors while using the Xfinity Home mobile app.  Engineers are actively addressing this issue & we are seeing reduced errors at this time.  I will provide updates as they are available.

 

Thank you for your patience.  We apologize for any inconvenience we may have caused.

 

 

Thanks,

Rachel




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New Poster

Re: Current 43401 Errors on Xfinity Home app.

Following.. We can't turn our system on
Official Employee

Re: Current 43401 Errors on Xfinity Home app.

Hi Ginamartin327 - 

 

I pulled up your account.  I will private message you.

 

Thanks!

 

Rachel




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
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Mark it as a solution!solution Icon