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Continued log error for weeks

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Ever since your July 2017 upgrade, my home security mobile app stopped working. Every time I open the app, it automatically redirects me to the xfinity log-in page. I input my user and pass, then this reopens the app but then it stalls. It's a white page that seems like it is trying to connect to my home system. I've rebooted the home connection, deleted and reinstalled the mobile app x 2 and hard-booted my iPhone. Nothing works. I finally called xfinity 2 weeks ago and a "ticket" was opened. However, to date, I haven't heard back from an Comcast/xfinity Rep. Today, I retry to open the app and now I get a 43401 error message. The lack of customer followup is disappointing especially after having to spend over half an hour to wait on a call hold queue then another 30 minutes with a tech rep: walking them through all the steps I did to address issue—only to have a ticket opened....and no follow through.
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Posted by
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Arabish --

Thanks for reaching out. I pulled up your account & believe I found the source of the issue. Can you please try signing in again & let me know if you are successful?

Thanks!

Rachel




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