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Cannot view camera feed on mobile app (iPhone/iPad) or web portal...

New Poster

Cannot view camera feed on mobile app (iPhone/iPad) or web portal...

Nothing has changed in my configuration (that I'm aware of), yet I cannot view the feeds (still or video) from my Xfinity Home Security cameras on either the mobile app or web portafor from my computer. The images/video load fine on the Xfinity touchpad device. Has anyone else experienced this issue? Hoping it's an easy fix.

Official Employee

Re: Cannot view camera feed on mobile app (iPhone/iPad) or web portal...

Can you try powering down your camera and then powering it back on, and advise as to whether this helps?


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New Poster

Re: Cannot view camera feed on mobile app (iPhone/iPad) or web portal...

I have tried powering it off and on a few times and that has not helping. The mobile app and web portal still just go to a gray screen with the message, "Requesting access to camera'" which eventually times out.

Official Employee

Re: Cannot view camera feed on mobile app (iPhone/iPad) or web portal...

I've reached out to our support team to help troubleshoot your camera issues.  We will follow up.


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New Poster

Re: Cannot view camera feed on mobile app (iPhone/iPad) or web portal...

I am having the same problem.  Was there ever a solution for this?

Regular Visitor

Re: Cannot view camera feed on mobile app (iPhone/iPad) or web portal...

I have same issue, removed camera and reinstalled to system didn't fix. Tried rebooting touch screen didn't fix, if helps I have the technicolor touch pad. Seems to be a routing issue I've talked to a few that have the SMC touchpad's and cameras seem ok on them. Just get calculating route to camera... Rebooting the touchpad did fix the issue of viewing on the web portal. Also forgot modem and router was reset as well with no fix.
Problem Solver

Re: Cannot view camera feed on mobile app (iPhone/iPad) or web portal...

There is a newer version of the mobile app that came out recently, not sure if that might help with any of the issues.

Regular Visitor

Re: Cannot view camera feed on mobile app (iPhone/iPad) or web portal...

Newer then v5.2.41? This release is when this started for me
Problem Solver

Re: Cannot view camera feed on mobile app (iPhone/iPad) or web portal...


Rutujit wrote:
Newer then v5.2.41? This release is when this started for me

Ah, so this actually started with this recent new release then?

Regular Visitor

Re: Cannot view camera feed on mobile app (iPhone/iPad) or web portal...

Yep 

Regular Visitor

Re: Cannot view camera feed on mobile app (iPhone/iPad) or web portal...

Issue fix, Comcast did a back end update on account that removed system rate kicking my modem into walled guarden. Rates back modem pushed all is good again.
New Poster

Re: Cannot view camera feed on mobile app (iPhone/iPad) or web portal...

So? Is there a solution since this was posted in June?..
Contributor

Re: Cannot view camera feed on mobile app (iPhone/iPad) or web portal...

There was a new version of the mobile app (5.2.51) released on 9/17 - you may want to download that to see if your camera problems are resolved.




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