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Nothing has changed in my configuration (that I'm aware of), yet I cannot view the feeds (still or video) from my Xfinity Home Security cameras on either the mobile app or web portafor from my computer. The images/video load fine on the Xfinity touchpad device. Has anyone else experienced this issue? Hoping it's an easy fix.
Can you try powering down your camera and then powering it back on, and advise as to whether this helps?
I have tried powering it off and on a few times and that has not helping. The mobile app and web portal still just go to a gray screen with the message, "Requesting access to camera'" which eventually times out.
I've reached out to our support team to help troubleshoot your camera issues. We will follow up.
Newer then v5.2.41? This release is when this started for me
Ah, so this actually started with this recent new release then?
There was a new version of the mobile app (5.2.51) released on 9/17 - you may want to download that to see if your camera problems are resolved.