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Cannot sign into Xfinity Home app

New Poster

Cannot sign into Xfinity Home app

The Xfinity Home app updated on my andriod phone and now when i try to sign in it says that my username and password don't match. my username and password works with all the other Xfinity apps except this one. It sucks because if i forget to put the alarm on I have to go through the internet to comcast site to put it on. I have reinstalled the Home app twice and still get the same outcome. Anyone have this problem and got any answers?

Official Employee

Re: Cannot sign into Xfinity Home app

Hi marvicblanco - 

 

I'd like to private message you to confirm the email address you are using to sign into the mobile application.

 

Thanks,

 

Rachel


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New Poster

Re: Cannot sign into Xfinity Home app

I cannot sign in to xfinity go app.
It always says that my username & password don't match. They work in accessing my account, etc.
please help.
Gail
Official Employee

Re: Cannot sign into Xfinity Home app

Hi Cvcconverters - 

 

This section of the forum is for help with the Xfinity Home security mobile app.  I pulled up your account & see you currently don't have this service.

 

For help with the Xfinity TV GO app, please try posting here: http://forums.xfinity.com/t5/XfinityTV-Mobile-Apps/bd-p/TVmobileapp

 

Thanks,

 

Rachel


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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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