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Cannot set/add automation rules

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Regular Visitor

Cannot set/add automation rules

Used to be able to do these on the computer and now have to use the app. But the app doesn’t work
Accepted Solution

Re: Rules Not Working

Hi all -- 

 

We recently made a change on our end that we believe should correct this problem.  Can you please let me know if you still continue to experience this issue?

 

Thanks!

 

Rachel

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Service Expert

Re: Cannot set/add automation rules

"Doesn't work" covers a lot of things.  Can you give is a specific issue, or is it for ANY new rule?




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Regular Visitor

Re: Cannot set/add automation rules

I'm having same issue. Can not add any rules. Press + but nothing happens.
Official Employee

Re: Cannot set/add automation rules

Hello @bonner3988. I can assist with troubleshooting your XFINITY Home Cannot set/add automation rules issue. Can you please tell us which web browser you are using, and have you tried using a different web browser? 


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Regular Visitor

Re: Cannot set/add automation rules

Seriously!?  I am using Chrome, and the website clearly says you can only set automation rules in the app.  On my iPhone, I am using the COMCAST app.  Tap on automation, tap on the oval button, 'Add a Rule' then some sample rule suggestions come up on the bottom half (top half says 'Good Morning').  Tap on 'arm or disarm security system at a certain time', then those same sample rules now list on the entire screen.  Tap on the same bar again, and nothing happens.

Official Employee

Re: Cannot set/add automation rules

@bonner3988. Have you tried to uninstall and reinstall the XFINITY Home app and retest? 


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Regular Visitor

Re: Cannot set/add automation rules

Yes, did this when the problem first presented, and did again just now.  Same result.

Frequent Visitor

Re: Cannot set/add automation rules

I’m also having the same problem. For me, this is with the iOS XFINITY Home app.
Official Employee

Re: Cannot set/add automation rules

Foiden, bonner3988, Lanny_Dietz -- 

 

I was able to pull up your accounts & share with engineering so they can troubleshoot.  Can you please provide us screenshots of the issue you are experiencing?

 

Rachel


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Regular Visitor

Re: Cannot set/add automation rules

Now it just does this
4058FF02-58DF-4667-A169-15278B99DE40.jpeg
Regular Visitor

Re: Cannot set/add automation rules

Now it just does this
BF6E1C96-BBC3-46DF-8F96-291C32ED8284.jpeg
Regular Visitor

Re: Cannot set/add automation rules

Now I get this, what I got before. On the last screen shot I cannot go back to any other screen or move forward.
EC724A88-D152-4F6B-A4D4-AAB070D9621B.png
E4F14CF1-C150-4F86-9677-7021368B945C.png
2B0A870C-F8F6-414F-8A6B-56BA0344E769.png
New Poster

Re: Cannot set/add automation rules

I am seeing the same issue with the IOS app

New Poster

Re: Cannot set/add automation rules

Yep. Exact same problem as Bonner 3398 describes. His picture is exactly what I see. Happens on both iPhone and iPad.  

New Poster

Re: Cannot set/add automation rules

I’m having the same problem.  I sign out and back in and I can see the rules I set up in the past.  If I say I want to add a rule it takes me to a couple of screens to select a template, such as “take a video if motion is detected”.  However I cannot choose an action and I cannot move out of thaat screen.  I must close the app.  

Unhappy Home Customer
New Poster

Re: Rules Not Working

I have seen on other forums where people cannot create rules in Xfinity Home on either IOS or Android devices.  I can log in and see my existing rules and can turn them off or delete them but if I tap the button to add a rule I am sent to a page with several options to create new ones but tapping on any of them does nothing and the only way out of the screen is to close the app.  And if I want to see my existing rules again I must log out and log back in.  Please fix this problem now.  I am not able to use the system fully and feel I am not able to get what I am paying for.  And add my voice to the many that are demanding that rule management be returned to the desktop access.  

Unhappy Home Customer
Official Employee

Re: Rules Not Working

dngolden & JimDH -- 

Thank you both for reaching out.  From the details shared by you & other users in this thread, we were about to reproduce this issue on our end.  We believe that we have identified the issue & are including a fix in an upcoming release.

 

Rachel


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Official Employee

Re: Rules Not Working

Hi all -- 

 

We recently made a change on our end that we believe should correct this problem.  Can you please let me know if you still continue to experience this issue?

 

Thanks!

 

Rachel


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Regular Visitor

Re: Rules Not Working

It is now working!  Thank you.

Official Employee

Re: Rules Not Working

bonner3988 --

 

Thanks for taking the time to reach out & let me know!  

 

Rachel


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