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Cannot log in - Error #13502

New Poster

Cannot log in - Error #13502

Can't even log in. I want to enable my security - but can't. Please fix now.
New Poster

Re: Cannot log in - Error #13502

Same problem here. Any updates would be appreciated
Official Employee

Re: Cannot log in - Error #13502

Hi lindseyhausmann & Jowen - 

 

We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers are actively working on restoring full App & Portal functionality.  I am adding your names and accounts to a ticket to confirm your issues are resolved once we've issued a fix.  I will provide updates as they are available.  I apologize for the inconvenience and thank you for your patience.
 
 
Thanks, 
 
Rachel




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New Poster

Re: Cannot log in - Error #13502 also home security touch pad not working

Hello,

 

I'm having the same problem I cannont log in getting error code#13502 and touch pad not working.  Been down since last night.  Will you please add me to the ticket to slove this problem .

 

Thanks,

 

Melanie

New Poster

Re: Cannot log in - Error #13502

I am experiencing the same issue. Please include my name to the ticket.

New Poster

Re: Cannot log in - Error #13502

I am experiencing the same issue. Please include my name as well. Thank you!
New Poster

Re: Cannot log in - Error #13502

same problem here.  can't log into the app

New Poster

Re: Cannot log in - Error #13502

Still broken - and no notifications or indication that the problems are on their end. Would be nice if there were a popup on the appthat let people know there was a problem with the service.

Official Employee

Re: Cannot log in - Error #13502

Hi pumpkin23, zebrad33, Hixwife_1, TLC7, DeepThought42 - 

 

I've added your accounts.  

 

We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers are actively working on restoring full App & Portal functionality.  I will provide updates as they are available.  I apologize for the inconvenience and thank you for your patience.
 
 
Thanks, 
 
Rachel




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Official Employees are from multiple teams within Comcast.
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New Poster

Re: Cannot log in - Error #13502

What is the status in this? It's been 2 days and I still cannot log in and receive the same error. This is unacceptable. When do you start crediting your accounts??
Official Employee

Re: Cannot log in - Error #13502

Hi lindseyhausmann - 

 

I apologize for the frustration that this has caused. We’ve been able to restore service. If you’re still experiencing issues, please PM me, but we expect that users will regain functionality. We’re continuing to work the issue and will post an update if we encounter addional service interruptions.

 

Thanks,

 

Rachel




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