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Cannot Log In to Xfinity Home App

New Poster

Cannot Log In to Xfinity Home App

Hi:

 

I went to log into the Xfinity Home app today and it will not log in.  I just get the three flashing dots forever.  After searching the forum, I found another user had the same problem and that something had to be done on the backend.  I recently changed my password and think this might be the problem.  So far I have tried rebooting my system and uninstalling/reinstalling the app.

 

Any ideas?

Service Expert

Re: Cannot Log In to Xfinity Home App


jsun1973 wrote:

Hi:

 

I went to log into the Xfinity Home app today and it will not log in.  I just get the three flashing dots forever.  After searching the forum, I found another user had the same problem and that something had to be done on the backend.  I recently changed my password and think this might be the problem.  So far I have tried rebooting my system and uninstalling/reinstalling the app.

 

Any ideas?


1: Try another browser

2: If that doesn't work, call 1800comcast and ask for an agent.




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Official Employee

Re: Cannot Log In to Xfinity Home App

jsun1973 -- 

 

I was able to pull up your account -- can you let me know if you are still experiencing this issue?

 

Thanks!

 

Rachel




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