Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,545

members

1,247

online

36,236

topics

Top

Can’t use Face ID to arm/disarm alarm via app.

New Poster

Can’t use Face ID to arm/disarm alarm via app.

Can’t use Face ID to arm/disarm alarm, but signing into app w/ Face ID no problem. I’ve closed the app, reinstalled the app...nothing works. It worked perfectly for a little while there, but for the last 3 months its just been frustrating.
Service Expert

Re: Can’t use Face ID to arm/disarm alarm via app.

I've requested an OE response - may be a new feature.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Can’t use Face ID to arm/disarm alarm via app.

Hello Moonshine4nik.

 

Please follow the below steps to ensure "Face ID for Arm/Disarm" is set to ON:

 

Through the Xfinity Home app for mobile devices settings:

  1. Sign in to your Xfinity Home app for mobile devices.
  2. On the Overview screen:
    • Android: Tap the three dots, tap More, then tap Settings.
    • Apple: Tap More, then tap Settings.
  3. Tap the switch next to the ID option to turn it on or off.
    Switch located to the right of Face ID for Arm Disarm option
     
  4. Enter your Keypad Code.
  5. Tap Yes to confirm.

 

 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 2 replies
  • 89 views
  • 2 kudos
  • 3 in conversation