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Can't sign in

New Poster

Can't sign in

App stopped logging door activity. Uninstalled/reinstalled 2 times. Now can't log in "We're having trouble logging you in".
Tags (1)
Official Employee

Re: Can't sign in

Hi Edcd08 - 


We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers are actively working on restoring full App & Portal functionality.  I am adding your name, account & specific issues you've mentioned to a ticket to confirm your issue is resolved once we've issued a fix.  I will provide updates as they are available.  I apologize for the inconvenience and thank you for your patience.
 
 
Thanks, 
 
Rachel

New Poster

Re: Can't sign in

Same thing...we just had our system installed today.  Was able to log in on my phone at installation and for a couple hours after, now, it just says "trouble logging me in."  I can log in on my wifes phone, on the computer etc, but not on my smart phone.  Not a great first impression for my first day with the system.

Official Employee

Re: Can't sign in

Hi rdoan71 - 

 

I pulled up your account & see successful app activity on two devices: a Samsung & an LG.  Can you please let me know if you are still experiencing this issue?

 

Thanks!

 

Rachel