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Can't login on my Xfinity Home via my iPhone.

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Posted by
Regular Visitor
  • Congrats on Posting your first topic!

Message 1 of 3
289 Views

This message keeps popping up:

"Please sign in w/ the email that you provided at the time XFINITY Home was installed.

Error #43401"

 

But everything is the same. Email address & password.

 

HELP!

Thank you.

2 REPLIES
Posted by
Service Expert

Message 2 of 3
257 Views

Go to My Account and see if you have another account.

https://customer.xfinity.com/#/users




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Posted by
Official Employee

Message 3 of 3
249 Views

Hi cyrakamina -- 

 

Thanks for reaching out.  I pulled up your account & made an update on my end.  Can you please try signing in again?

 

Thanks!

 

Rachel




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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
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Please post so people with similar questions may benefit.
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Mark it as a solution!solution Icon