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Can't log in

New Poster

Can't log in

I'm not getting an error code. The message says "trouble logging in, try again later." I got this on the app and the web site.

Official Employee

Re: Can't log in

Hi Eogeaux -

 

We are aware of an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers have been and continue to actively work on this issue. When resolved, App & Portal functionality will be restored & nothing will be needed to be done on your end.  I will provide updates to the pinned message at the top of this forum as they become available.  I apologize for the inconvenience and thank you for your patience.

 

Thanks,

 

Rachel




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New Poster

Re: Can't log in

I am having the same problem as well.  I sure hope my home is secure!!!  This has happened several times in the past few days.  Will we see a discount on our monthly bills since the service is not working?  I highly doubt it.  

Official Employee

Re: Can't log in

Hi Greg8989 - 

 

I apologize for the frustration that this is causing.  I will provide updates to the pinned message at the top of this forum as they become available. I apologize for the inconvenience and thank you for your patience.


 

Thanks,

 

Rachel




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
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Mark it as a solution!solution Icon