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Can't log in the Xfinity app on my cell phone

New Poster

Can't log in the Xfinity app on my cell phone

I can't log in to the Xfinity home app on my cellphone, keeps saying to try again, very frustrating, am thinking of switching to a different home security company because of this.
New Poster

Re: Can't log in the Xfinity app on my cell phone

I'm having the problem online and on the app. Can't login to check my account... :/

Service Expert

Re: Can't log in the Xfinity app on my cell phone

Sometimes I can clear thing up by doing the "swipe up on each program instance" until they are all gone and then I can start the app and sign on.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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Official Employee

Re: Can't log in the Xfinity app on my cell phone

regalsea03 --

 

I pulled up you account & am seeing successful app activity.  Are you still experiencing this issue?

 

Thanks!

 

Rachel




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Official Employee

Re: Can't log in the Xfinity app on my cell phone

Ppandora -- 

 

I pulled up your account and will Private Message you with more information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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New Poster

Re: xfiniity home app on my Galaxy S8 Plus phone

I am also having an issue with my s6. It's telling me it cannot connect to my home system, after a recent update. Phone support has no idea how to fix it and told me to post here.
New Poster

Re: Can't log in the Xfinity app on my cell phone

Please help me too. Thanks.
Official Employee

Re: Can't log in the Xfinity app on my cell phone

Tkb14 -- 

 

I was able to pull up your account & do not see active XFINITY Home security service.  The XFINITY Home app is only for active subscribers of this service -- please let me know if you believe this to be in error.

 

Thanks!

 

Rachel




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