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Can't log in the Xfinity app on my cell phone

New Poster

Can't log in the Xfinity app on my cell phone

I can't log in to the Xfinity home app on my cellphone, keeps saying to try again, very frustrating, am thinking of switching to a different home security company because of this.
New Poster

Re: Can't log in the Xfinity app on my cell phone

I'm having the problem online and on the app. Can't login to check my account... :/

Expert

Re: Can't log in the Xfinity app on my cell phone

Sometimes I can clear thing up by doing the "swipe up on each program instance" until they are all gone and then I can start the app and sign on.

Official Employee

Re: Can't log in the Xfinity app on my cell phone

regalsea03 --

 

I pulled up you account & am seeing successful app activity.  Are you still experiencing this issue?

 

Thanks!

 

Rachel

Official Employee

Re: Can't log in the Xfinity app on my cell phone

Ppandora -- 

 

I pulled up your account and will Private Message you with more information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel

New Poster

Re: xfiniity home app on my Galaxy S8 Plus phone

I am also having an issue with my s6. It's telling me it cannot connect to my home system, after a recent update. Phone support has no idea how to fix it and told me to post here.
New Poster

Re: Can't log in the Xfinity app on my cell phone

Please help me too. Thanks.
Official Employee

Re: Can't log in the Xfinity app on my cell phone

Tkb14 -- 

 

I was able to pull up your account & do not see active XFINITY Home security service.  The XFINITY Home app is only for active subscribers of this service -- please let me know if you believe this to be in error.

 

Thanks!

 

Rachel

New Poster

Re: Can't log in the Xfinity app on my cell phone

i have two accounts

Expert

Re: Can't log in the Xfinity app on my cell phone


Tkb14 wrote:

i have two accounts


Are you using your Primary account?

Official Employee

Re: Can't log in the Xfinity app on my cell phone

Tkb14 -- 

 

Thanks for getting back to me.  Can you please send me a Private Message with account details for the account you are experiencing issues with?  You can send me a PM by clicking on "ComcastRachelH" & then clicking "Private Message Me."

 

Thanks!

 

Rachel

New Poster

Re: Can't log in the Xfinity app on my cell phone

yes, i am using the one that is tied to the account that has xfinity home installed, not the one that does not have xfinity home installed on it.

 

 

Official Employee

Re: Can't log in the Xfinity app on my cell phone

Tkb14 -- 

 

I will private message you.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel