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Can not log in to Xfinity home app on my phone. Error 43401.

New Poster

Can not log in to Xfinity home app on my phone. Error 43401.

I've tried reinstalling app and logging on and can not access my home security because this error keeps popping up each time I try to log in. Very frustrating!
Official Employee

Re: Can not log in to Xfinity home app on my phone. Error 43401.

Hi Fuj - 

 

I've private messaged you.

 

Thanks, 

 

Rachel




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We ask that you post publicly so people with similar questions may benefit.
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New Poster

Re: Can not log in to Xfinity home app on my phone. Error 43401.

I have the same issue.  Did you ever figure out a fix?

 

Official Employee

Re: Can not log in to Xfinity home app on my phone. Error 43401.

Hi scolehour - 

 

I need additional information from you to pull up your account.  I've private messaged you.

 

Thanks!

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon