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Can no longer log in

New Poster

Can no longer log in

Frustrated totally... Could not access home Security while on vacation, or now. Error 43401 when signing in with Comcast email. When using Gmail email, got user name and password did not match. Changed password, still doesn't work. Spent over an hour getting transfered to a human at Comcast to resolve this. The only way to resolve this is to post on a forum and hope to be contacted? Really? At the prices Comcast charges for service,? Very frustrating and disappointing!
New Poster

Re: Can no longer log in

P. S. I have a Samsung S6 Edge
Problem Solver

Re: Can no longer log in

Try logging in with your primary email and password!

New Poster

Re: Can no longer log in

 
Official Employee

Re: Can no longer log in

Hi StevenJ1224 - 

 

When I pull up your account, I see no sign in activity linked to the email address on your Xfinity Home account.  I believe you may be signing in with an @comcast.net email address that is on your Comcast account.  

 

At this time, the Xfinity Home mobile app only supports sign in with the email address linked to your Xfinity Home account.  I will private message you with this address.

 

Thanks!

 

Rachel


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