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Cameras in the mobile app

New Poster

Cameras in the mobile app

Since updating my Iphone with the new operating system my cameras no longer will appear in the mobile app.  They work fine on my desk top.  Is there an update to the mobile app that I am missing

Official Employee

Re: Cameras in the mobile app

Hi Cpick-CM - 

 

I'd like to confirm some information with you.  I've sent you a Private Message.

 

Thanks,

 

Rachel


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New Poster

Re: Cameras in the mobile app

Hello

 

Did you get my reply.  I have full functions of the app other than seeing the cameras.  

 

Thanks,

Official Employee

Re: Cameras in the mobile app

Hi Cpick-CM - 

 

Yes I got the reply, thanks so much!  I've opened a ticket on your behalf, so a tech can reach out to you and troubleshoot with you directly.

 

Thanks,

 

Rachel


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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I am an Offical Comcast Employee.
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New Poster

Re: Cameras in the mobile app

Hello

 

How and when will someone be contacting me.  I have not heard from anyone.

 

Official Employee

Re: Cameras in the mobile app

Hi Cpick-CM - 

 

I apologize for the delay.  Your ticket is in assigned status.  A tech should reach out to you via the phone number on your account.

 

Thanks,

 

Rachel


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
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