Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,448

members

630

online

36,422

topics

Top

Camera Buffering Takes Soo Long

New Poster

Camera Buffering Takes Soo Long

I watch my home cameras through the Xfinity Home app on my phone.  It can take as long as 5 minutes for the cameras to load.  Why does this take so long.  And why is there so much "buffering" going on?  I have had a couple occasions where I was watching activity in my front yard and the camera just happens to go down right at that moment?  BUFFERING

Official Employee

Re: Camera Buffering Takes Soo Long

Hi dlock60 - 

 

I pulled up your account & opened a ticket on your behalf to investigate the camera issues you are experiencing.  A tech should reach out to you directly.

 

Thanks,

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 739 views
  • 0 kudos
  • 2 in conversation