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Are you unable to login to your Xfinity Home mobile app?

Posted by
Official Employee

Message 1 of 31
1,394 Views

We recently modified the login experience across our Xfinity mobile applications.  As a result of this, several people have encountered a problem when attempting to launch the Xfinity Home mobile application.  At this time, we only allow a single user account to use the Xfinity Home mobile and web applications.  This means that if you attempt to login to Xfinity Home with user-id-1, but user-id-2 is tied to your Xfinity Home account, you will be unable to launch and login to the Xfinity Home app.  We are working on changing this behavior to support additional user accounts soon.  Meanwhile, you will need to continue using the single user ID associated with your Xfinity Home account.  You will see a screen like the one shown below when you launch the Xfinity Home app.  If the user ID specified is NOT the appropriate one, you will need to tap the link, "Sign in as someone else" below the Sign In button. Then you will be able specify a new user ID and password.

 

Screenshot_20170505-130446.png




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30 REPLIES
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Message 2 of 31
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Please disregard the message below - a corporate firewall issue.

 

I am unable to login to my Xfinity Home android mobile app.  I have Xfinity Home service at two addresses, under two different accounts.  I have a different userid for each account, however, the problem seems similar to that described below.  I am unable to login to either account.

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Message 3 of 31
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I have never been able to log in to my xfinity home with my tablet.  I have tried my username and my email address, neither one works.  I get this error:

 

Authorization Error

Please sign in with the email that you provided at the time xfinity home was installed. [55403]

 

I even tried changing the password and that didn't work either, even though it allowed me to change the password. 

 

I am using a Samsung Tab 3 Android tablet.  Any suggestions?

Posted by
Official Employee

Message 4 of 31
1,106 Views

Hi kelliemurray!  I would like to look into your account to see what is causing this problem. send me a private message verifying the first and last name of the account holder, and the street address associated with your services. To send a private message click on my name "ComcastChe", then click private message me. In this private message please verify the Comcast user id you are using to login. 




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Message 5 of 31
820 Views
I am receiving the same error. I'm able to log on using a browser, but unable to login using the app. I even used my original email that I used when I started using Comcast.
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Message 6 of 31
804 Views
I'm unable unable to login to the xfinity home app. I get error # 43401 every time. I was able to use the app up until around 7/7/17. I have reinstalled the app and tried using safari to login. My wife is using the same account and getting the same login error on her phone. I'm able to login to other xfinity apps including the tv streaming app and xFi app.
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Message 7 of 31
753 Views

Is there an easy way to recover the UserID used for Xfinity Home. I have been able to log into the app until this morning. My camera was doing qwerky things so I was using the little tablet provided to me by Xfinity. Every since then, I cannot log into the Xfinity Home app on my iPhone (redirects me to sign in screen and says, "We're having some trouble logging you in."

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Message 8 of 31
748 Views
Your solution did not work for me. This has been a never ending issue since we got the home security, between the phone app sporadically not connecting due to "we're having trouble logging you in," to the cameras not functioning while we're away from home, there's truly no words to describe our level of frustration. Techs came out and replaced our 2 month old cameras but we're still having the random, "trouble logging you in," issue. What do you suggest we try now?
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Message 9 of 31
670 Views
I'm the only 1 signing on Home Xfinity and still having trouble!!
Posted by
Official Employee

Message 10 of 31
621 Views

Mickey_Scott, I can help with this issue. Please send me a private message by clicking on my name, "ComcastChe" then click private message me.

 

In the body of this message please verify the first and last name of the account holder, and the street address associated with your services.




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Posted by
Official Employee

Message 11 of 31
619 Views

Hi Gene881. I'd like to look into this for you. Please send me a private message verifying the first and last name of the account holder, and the street address associated with your services. To send a private message click on my name "ComcastChe", then click private message me. 




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Posted by
Official Employee

Message 12 of 31
617 Views

KristenAngel, Shoot me a private message by clicking on my name, "ComcastChe" then click private message me.

 

In the body of this message please verify the first and last name of the account holder, and the street address associated with your services. I want to review your account.




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Posted by
Official Employee

Message 13 of 31
615 Views

themunns, I know this can be frustrating. I;d like to review your account as well to see what more could be causing this issue. Please send me a private message verifying the first and last name of the account holder, and the street address associated with your services. To send a private message click on my name "ComcastChe", then click private message me. 




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Posted by
Official Employee

Message 14 of 31
613 Views

Hey dianals1960, please send me a private message verifying the first and last name of the account holder, and the street address associated with your services. To send a private message click on my name "ComcastChe", then click private message me. I will look further into this. 




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Message 15 of 31
490 Views
I am unable to access Xfinity Home Mobile. Worked after initial install, two days out - not working.
After mobile log in, hangs in connecting screen.
Web log in, brings me to marketing ad screen for Xfinity home purchase.

Possible firmware updates, still waiting on tech escalated visit.
Posted by
Official Employee

Message 16 of 31
389 Views

Jpm4 -- 

 

Thanks for reaching out.  To pull up your account, I need additional information from you.  Can you please send me a private message with the @comcast.net email address or phone number associated with your account? To send a private message, click on "ComcastRachelH" & then private message me.

 

Thanks!

 

Rachel




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Message 17 of 31
361 Views
These are the two messages that pop up when I try to log into the app.. it's been the way for over a month.. I travel a lot and I am away from home now and can't get the app to work.. it's very frustration to pay for a service & it not work properly.. I've been in touch with Comcast cares via twitter and there has been no resolution.. please fix this issue!
IMG_0549.PNG
IMG_0550.PNG
Posted by
Service Expert

Message 18 of 31
356 Views

Are you using the primary account user signin?  I have a primary and a secondary and I have to use my primary.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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Message 19 of 31
354 Views
I'm using the primary & the secondary.. neither works..
Posted by
Service Expert

Message 20 of 31
352 Views

Read this thread; maybe there is an answer there.

 

http://forums.xfinity.com/t5/Xfinity-Home-App/Xfinity-home-app-error-43401/td-p/2542713




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Posted by
Official Employee

Message 21 of 31
321 Views

takemeas1am -- 

 

I pulled up your account & updated something on my end.  Can you please try signing in again & let me know if you are successful?  

 

Thanks!

 

Rachel




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Message 22 of 31
312 Views
It's finally working.. thank you!
Posted by
Official Employee

Message 23 of 31
306 Views

takemeas1am -- 

 

Thanks so much for following up.  Glad to have helped resolve this for you!

 

Thanks!

 

Rachel




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Message 24 of 31
303 Views
Been trying to get his resolved for over a month.. thank you so much!
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Message 25 of 31
293 Views
I'm having the same problem I called customer service three times no one can resolve it why is everyone still having a problem getting onto the app ?!?!?
Posted by
Official Employee

Message 26 of 31
276 Views

Pcooknews -- 

 

I pulled up your account & updated something on my end.  Can you please try signing in now?

 

Thanks!

 

Rachel




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Message 27 of 31
252 Views
Have tried all methods in forum. Used to work great. Still getting:
Authorization Error
Please sign in with the email that you provided at the time xfinity home was installed. [55403]
Highlighted
Posted by
Official Employee

Message 28 of 31
228 Views

Coreyvw -

 

Can you please try signing in now?

 

Thanks!

 

Rachel




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Message 29 of 31
184 Views
Hello there,

Having this same struggle logging in. Nothing in the forum is working either. If I could get a rep to PM, I'd appreciate it!'

Sean
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Message 30 of 31
133 Views
I've been having this login issue for several weeks now. Please help.
Posted by
Official Employee

Message 31 of 31
27 Views

SRStickler & Nowak19 -- 

 

I have pulled up both of your accounts & believe a recent update we implemented has resolved the issue for both of you.  Can you please reach out if you are still experiencing this issue?

 

Thanks!

 

Rachel




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