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App won't even open on my ipad

New Poster

App won't even open on my ipad

Click the app and it tries to load for a second and then crashes

Official Employee

Re: App won't even open on my ipad

Jeepinjohnson -- 

 

Thanks for reaching out.  We are already looking into an issue with the XH mobile app & working on a fix.  I've pulled up your account & shared with engineering to confirm that what you are experiencing is related & to troubleshoot.  I will reach out when I have more information.

 

Thanks!

 

Rachel


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New Poster

Re: App won't even open on my ipad

Thank you rachel

Official Employee

Re: App won't even open on my ipad

Jeepinjohnson -- 

 

We released 9.8.1 to correct the app crash issues.  Can you please update to this version & let me know if you are still experiencing any issues?

 

Thanks!

 

Rachel


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I am an Offical Comcast Employee.
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