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App throwing a 13999 error code

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App throwing a 13999 error code

Every time I open the app it's throwing the 13999 code, can't arm or disarm my alarm system.
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Official Employee

Re: App throwing a 13999 error code

Hi fireassassin170 - 


We are currently addressing an issue that is causing similar errors for customers who are using the Xfinity Home mobile app. Based on the time you've posted, it's likely you are affected. We are already working to resolve these issues.

I have noted your account so that I can follow up with you to make sure your issue has been addressed.

Thanks!

Rachel




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