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App not working

New Poster

App not working

App doesn't open, takes me back to screen. Can't access sign in and/or won't take me to arm/disarm screen. Have deleted app reloaded it, have turned phone off and nothing works. All other apps are working. My operating system is up to date. Using iPhone 5s. It was working fine Saturday then Sunday just didn't work
Official Employee

Re: App not working

Dhh1 -- 

 

Thanks for reaching out.  We are already looking into an issue with the XH mobile app & working on a fix.  I've pulled up your account & shared with engineering to confirm that what you are experiencing is related & to troubleshoot.  I will reach out when I have more information.

 

Thanks!

 

Rachel


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New Poster

Re: App not working

Having the same problem on my iphone 4 and 7. Just started this week. Hope they solve it for you.

New Poster

Re: App not working

I have the same problem with XH app on my iPhone 5C. I deleted and reloaded app with same result. White house screen opens and then immediately closes.

I deleted the Connect app and reloaded and now it cant finish retrieving account information.

New Poster

Re: App not working

Thank you this is very frustrating

Official Employee

Re: App not working

trb2 & hosierdadee -- 

 

Thanks for reaching out & sharing the device models that you're experiencing this issue on.  We are already working on a fix that will be included in our next release.

 

Rachel


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New Poster

Re: App not working

My app is now working again, thanks for the fix

Official Employee

Re: App not working

dhh1 --

 

Thanks so much for taking the time to follow up & let us know.  Please don't hesitate to reach out if you need anything in the future.

 

Rachel


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